Product Recall

The Save Mart Companies is committed to offering only fresh, safe, high quality foods for our customers and their families. If any product we sell is deemed unfit for consumption, it will be removed from sale. Products may be recalled due to a variety of issues, as deemed necessary by The Save Mart Companies, appropriate governing agencies, suppliers, manufacturers, or distributors.

Product Recall Process

Suppliers are responsible for notifying The Save Mart Companies Recalls and their Customer Solutions Merchant immediately if there is an issue with their product, whether it is linked to an actual recall or a recall investigation. Please note that The Save Mart Companies Recalls, in collaboration with the pertinent Customer Solutions Merchant or Director, may issue a recall on any product at any time to protect our customers, our associates, and the best interest of our company. If a product is being recalled due to a health or safety issue and product disposition is not available, The Save Mart Companies Recalls may issue a “pull and hold” to immediately remove the product from sale with the disposition pending.

Disposition
There are typically four types of disposition available for recalled or withdrawn products:

• Dump and Destroy: Product is denatured and placed in the store trash or dumpster. Note: In compliance with federal and state regulations, this option is not available for potentially hazardous product. For details on The Save Mart Companies management of potentially hazardous product, please click here.
• Return to Reclamation: Product (excluding private label products) is returned to the supplier via a third-party logistics service. Please click here for The Save Mart Companies' corporate reclamation process.
• Hold for Supplier Pickup: Direct Store Delivery product is typically held at the store level. Other products may be held in a central location that is convenient for the company (e.g., The Save Mart Companies distribution center), while the supplier completes transportation arrangements.
• Hold for Donation: Acceptable product is donated to a community assistance organization (e.g., Feeding America or local food bank). NOTE: The Save Mart Companies will not donate product that has expired, been identified as a health risk, or is otherwise compromised.

Reclamation
The Save Mart Companies asks its Suppliers to comply with our Corporate Reclamation Procedure that addresses national brand unsaleable items and manufacturer recalls. Our procedure is based on the 1990 Joint Industry Report for Product Reclamation Centers (JIR). The objective of this policy is to ensure fairness to all parties in the management of reclaimed product. Please click here for our procedure and Supplier Reclamation Agreement.